Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are delivered within 7-10 business days. Delivery times may vary depending on your location and shipping method selected at checkout. Once your order has shipped, you will receive tracking details via email so you can follow your package every step of the way.
Creating an account is easy! Simply click on the My Account link at the top of the page and select Register. You’ll need to provide your email address and create a password. Having an account allows you to track your orders, save your shipping details, and enjoy a faster checkout experience.
If your order has not yet been shipped, please contact our customer support team as soon as possible and we will update your shipping address. If the order has already been dispatched, unfortunately we are unable to change the delivery address. You can update your default shipping address anytime by logging into your account and editing your address book.
Once your order has been shipped, you will receive an email with your tracking details. You can use the tracking number provided to follow the progress of your delivery. You can also check your order status by logging into your account and viewing your order history.
No. We do not store your credit card information on our servers. All payments are processed securely through our trusted payment partners. Your financial data is encrypted and protected at all times. We take your privacy and security very seriously.
No, we do not charge sales tax on any of our products. The price you see at checkout is the price you pay. Please note that international orders may be subject to local customs duties or import taxes, which are the responsibility of the buyer.
Yes! We ship worldwide to most countries. We offer free worldwide shipping on all orders. Delivery times may vary depending on your location, but most international orders arrive within 7-10 business days. If you have any questions about shipping to your specific location, feel free to reach out to our support team.
Yes, all items in your order will be shipped in one package. Each piece is carefully wrapped and packaged to ensure it arrives safely and in perfect condition. Our jewelry is presented in beautiful gift-ready packaging, making it perfect for yourself or as a thoughtful gift for someone special.
If you need to swap an item
Returns and Exchanges
We offer a 30-day returns policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund or exchange. Items must be returned in their original condition and packaging. Please contact our support team to initiate a return.
We sincerely apologize for the mix-up! Please contact our customer support team immediately with your order number and a photo of the item you received. We will arrange for the correct item to be sent to you as quickly as possible at no extra cost, and provide instructions for returning the incorrect item.
We’re sorry to hear that your order arrived damaged. Please contact us within 48 hours of receiving your package with your order number and photos of the damaged item(s) and packaging. We will arrange a replacement or full refund right away. Your satisfaction is our top priority.
Once your return has been authorized by our support team, you will receive a return shipping label and instructions via email with the return address. Please do not send returns without first contacting our team for authorization, as unauthorized returns may not be processed.
If you realize you’ve entered an incorrect shipping address, please contact us immediately. If your order has not yet been shipped, we can update the address for you. If the order has already been dispatched, we may be able to work with the courier to redirect the package, though this is not always guaranteed.
We process orders quickly, so please contact us as soon as possible if you need to make changes or cancel your order. If the order has not yet been processed or shipped, we will be happy to accommodate your request. Once an order has been shipped, it cannot be cancelled, but you can return it under our 30-day returns policy.
Currently, we do not offer a pre-order option for sold-out items. However, we recommend signing up for our newsletter to be notified when items are restocked. You can also follow us on social media for announcements about new arrivals and restocked favorites. Popular items tend to sell out quickly, so we encourage you to purchase when available!