For the most part we ship Worldwide, however some areas we may not be able to ship to due to local issues. If unsure please contact us first to ask if we ship to your area.
Shipping is FREE unless otherwise stated.
Average delivery time is 10-20 business days, for our popular products under heavy demand this may take slightly longer so we ask all customers to please allow 30 days before contacting us regarding shipping.
Please note: For orders containing multiple items, these items may be shipped individually as our stock is spread out over multiple fulfilment centres. This means there may be a few days between receiving items.
We offer a 100% Satisfaction Guarantee- Which means we will refund your money if you are for any reason not satisfied with your order. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it, this is because we use an automated system that instantly sends your order to our fulfilment centre.
FAULTY, DAMAGED OR INCORRECT ITEM/S
Apologies if any of the item(s) your have received are faulty, damaged or incorrect. Please notify our Customer Service team as soon as possible and we will rectify the problem with as little inconvenience to you as possible. Please note you have 14 days from the day after your receive the goods to advise us of the above.
To return or exchange a product, first contact us with a brief description of why you would like to return your order. We will then get back to you with more details and a return address. We will reimburse you the cost of returning a product back to us if the item is deemed faulty, however we will not cover any charges back to Magick Jewelry if you change your mind or want to cancel the order.